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Terms & Conditions

The services we offer are provided under the following terms and conditions

This service is for legal purposes only

Any documents that CopyPaySlip.com (we/us) produce as a result of our client or customer (you/your) using any of the services available from the CopyPaySlip.com web site (this/the web site) are to be used for legal purposes only and are not to be used for any fraudulent purpose or financial gain.

All the documents we produce for you have been done so by your specific request and are produced based on the information you supplied via the web site and that you confirmed to be correct. We accept the information that you provide as being a true and correct representation of your employment pay details and we can't be held responsible for any false information that you provide.

Pricing and payment

The cost of the service you order, including any optional items, is offered at the price shown. Failure to pay the correct amount will result in your details not being sent to our offices or being processed by the web site. Refunds of incorrect payments must be requested within five working days and will be subject to a £5.00 handling charge. There are no extra taxes, supplements, surcharges or hidden costs. In all cases payment must be made online via our payment page for the full amount due. We do not accept payment through our offices or directly to our bank account.

Refusing orders

We reserve the right not to accept or fulfil and to cancel your order at any time without giving a reason. We have measures in place to prevent the fraudulent payments, should your order be of concern due to these measures we may contact you for confirmation or we may refuse your order. All payment refunds under these circumstances will be made in full within two working days.

Delivery

Orders for emailed and posted payslips received between 3pm Friday and 3pm Monday will be deemed as having been received before 3pm on Monday. Unless you opted for the 'Online' or 'Email' delivery option all documents produced by us will be posted out by Recorded delivery post unless you selected an alternative Royal Mail delivery option. Full details of the delivery options, costs and delivery times are available via the 'Delivery' menu option. If you do not receive your order within three working days for Recorded delivery or by the specified delivery day/time for other delivery options we must be notified within one working day. Once notified we will run a trace on the package and, providing the trace shows that no attempt has been made to deliver the package by Royal Mail, we will re-send your order using the same delivery method free of charge. Orders reported as not received outside of these time limits will only be re-sent once we receive a payment of 50% of the original charge. Orders reported as not received after five working days from the date of the original order will be treated as a new order.

Postal delivery will only be made to the confirmed billing address of the card holder. In all cases the post code security question must agree with the post code of the card holders billing address. The address entered as the employee address does not need to be the same as the delivery address.

Privacy

We respect your moral and legal privacy and have in place a comprehensive privacy policy, details of which can be found via the 'Privacy' menu option. We adhere to the Data Protection Act and other privacy regulations. We never send out marketing information to any of our customers by any means. All information that you send to us is treated in the strictest confidence and is never passed on to any third party. All information that we are not required by law to hold and non security based information is automatically deleted after one week; we are required to hold details of your payment by law.

Complaints

Official complaints must be made in writing to our office address but must be preceded by either a message from our web site or telephone call on our local rate number within five working days of placing the order. We are a web based service and keep our costs down by dealing with as many things as possible either via the web site or by email and, whilst this may seem a little impersonal, we have found that this is the quickest way to resolve a problem and maintain our high standards of service. If your order is not satisfactory for any reason you must notify us within five working days of placing your order otherwise it will be deemed that the order is correct and has been fully accepted.

It is an offence to supply false information that relates to your employment or salary.
Your Statutory rights are not affected by any of these terms and conditions.